You know that feeling of running behind. Of chasing stuff all the time. Of never being at ease.
Because there’s a couple of emails in your mailbox. And you didn’t answer them yet.

Questions of clients, questions of your accountant, messages of your friends even — and then: reminders from those same clients & from your accountant: Did you get my email?

You want to answer them.
It would probably take you not too much time, even.
But you postpone it, time and again.

And there’s a little annoying voice that keeps reminding you about those mails.

You know what could help?

A clear communication process 😇.

Because if you communicate clearly what a client can expect & when — they don’t send you questions about ‘where in the process are you right now’ or ‘when can we expect the first draft’ …

So, when you start a new assignment:

You line out your client process and add deadlines and payment info to every step.
You send emails with updates before your clients start wondering what you’ve been up to.
When there’s a delay for whatever reason: be honest to your client. Don’t overexplain, but keep them informed about the estimated timeframe.

Result:

Peace of mind for your client, because: clarity & transparency.
Peace of mind & productivity for YOU, because: happy client & a clear plan.

The second action you could take: blocking an hour in your agenda daily, just to answer emails.

Good luck, creative one!