TERMS AND CONDITIONS — I SUPPORT CREATIVES
Last updated: 29 October 2026
1. Who we are and when these terms apply
1.1 "I support creatives" is the trade name of Katrijn Everaerd, CommV, enterprise number BE BE1001074543, Rodekruislaan 4, bus 36, 2600 Berchem. hi@isupportcreatives.com.
1.2 "Client" is the natural or legal person who orders a service from I support creatives. "Trajectory" is the coaching programme described in the offer, including the number of sessions and the period in which they take place.
1.3 These terms apply to all offers and agreements of I support creatives. They replace all earlier versions. The Client's own terms and conditions do not apply, unless I support creatives has accepted them in writing.
1.4 Our services are intended for professionals: self-employed people, freelancers and companies. The Client provides their enterprise or VAT number when accepting the offer. If the Client nevertheless acts as a consumer, the mandatory rules of consumer law apply and prevail over these terms where they conflict.
2. Offer and agreement
2.1 Each offer is valid for 30 days from its date.
2.2 The agreement is concluded when the Client accepts the offer in writing (by signature, by e-mail or through an online confirmation). By accepting the offer, the Client confirms having read and accepted these terms.
2.3 Sessions are only scheduled after acceptance of the offer.
3. The trajectory
3.1 A trajectory is one single, indivisible agreement for the full programme described in the offer, at the total price stated in the offer.
3.2 All sessions must take place within the period stated in the offer. Sessions not used within that period lapse without refund, unless the delay is caused by I support creatives or a pause was agreed under article 8.5.
3.3 The Client can reschedule a session free of charge up to 48 hours before it starts. A session cancelled later, or missed without notice, counts as held. Once per trajectory, a session cancelled later because of sudden illness can be rescheduled free of charge.
3.4 Coaching is an obligation of means, not of result. I support creatives commits to delivering the trajectory with care and expertise. The Client remains responsible for their own decisions and for implementing them.
4. Prices and payment options
4.1 Prices are stated in the offer and exclude 21% VAT.
4.2 The Client chooses one of two payment options when accepting the offer:
Single payment: the total price is invoiced at the start of the trajectory.
Monthly instalments: the total instalment price stated in the offer is spread over the number of equal monthly invoices stated in the offer. The instalment price is higher than the single-payment price, to cover the additional administration and financing.
4.3 Monthly instalments are a payment facility granted by I support creatives. They do not turn the agreement into a monthly subscription and do not give the Client the right to end the trajectory per month. The total price is owed for the full trajectory, whichever payment option is chosen.
4.4 For sessions on location outside [city], travel costs are charged at the official kilometre allowance applicable at the time. Other expenses are only charged if agreed in the offer.
5. Invoicing
5.1 Single payment: the invoice is sent after the first session and is payable within 14 days of the invoice date.
5.2 Monthly instalments: the first invoice is sent after the first session. The following invoices are sent on the same day of each following month. Each invoice is payable within 14 days of the invoice date.
5.3 Complaints about an invoice must be sent in writing, with reasons, within 8 days of receipt. After that, the invoice is considered accepted.
5.4 If, at the Client's request, an invoice is addressed to a third party, the Client remains jointly liable for its payment.
6. Late payment
6.1 Any amount not paid on its due date automatically bears interest, without prior notice, at the rate set by the Belgian Law of 2 August 2002 on combating late payment in commercial transactions.
6.2 In addition, a fixed compensation of 10% of the unpaid amount is due, with a minimum of €100, without prejudice to the right of I support creatives to claim higher compensation upon proof of higher damage.
6.3 As long as an invoice remains unpaid, I support creatives may suspend all sessions.
6.4 If an instalment is still unpaid 14 days after a written reminder, the instalment facility ends and all remaining instalments become immediately due.
6.5 If the Client acts as a consumer, articles 6.1 and 6.2 are replaced by the statutory rules on consumer debts (Book XIX of the Code of Economic Law).
7. Cancellation before the start
7.1 Cancellations must be made in writing.
7.2 If the Client cancels after accepting the offer, but more than 2 business days before the first session, 25% of the total price is due.
7.3 If the Client cancels within 2 business days before the first session, 50% of the total price is due.
7.4 These amounts are invoiced upon cancellation and are payable within 14 days of the invoice date.
8. Ending the trajectory early: by the Client
8.1 If, after the first session, the Client feels the trajectory is not the right fit, the Client can end it by written notice within 7 days after that first session. The Client then only pays for the first session, at the amount of the first monthly instalment stated in the offer. Nothing further is due, and any amount invoiced above this is credited.
8.2 After that period, the Client can still stop the trajectory at any time, by written notice. Because I support creatives reserves time and capacity for the full trajectory, the total price remains due.
8.3 With a single payment, no refund is made. With monthly instalments, the remaining instalments remain due on their original due dates. Article 6.4 applies if they are not paid.
8.4 In return, sessions not yet used remain available to the Client for up to 6 months after the original end date of the trajectory. With the written consent of I support creatives, they can be transferred to a partner or colleague within the same business.
8.5 In case of serious illness, childbirth, bereavement or another situation of force majeure on the Client's side, the Client can ask to pause the trajectory instead of ending it. A pause lasts up to 3 months and can be used once per trajectory. During the pause, invoicing is suspended and the end date moves accordingly.
9. Ending the trajectory early: by I support creatives
9.1 If I support creatives can no longer deliver the trajectory (for instance due to illness or force majeure), or decides in good faith that the collaboration no longer serves the Client, I support creatives may end the trajectory in writing. The Client then only pays for sessions held, pro rata to the total price. Any amount paid above that is refunded within 30 days, and outstanding instalments are cancelled.
9.2 If the trajectory ends because of a serious breach by the Client, such as non-payment, the total price remains due.
9.3 The parties can always agree to end the trajectory early by mutual consent. The settlement is then agreed in writing.
10. Force majeure
Circumstances beyond the reasonable control of I support creatives that prevent or delay the delivery of the trajectory allow I support creatives to postpone sessions. If postponement is not possible within a reasonable term, article 9.1 applies. No other compensation is due.
11. Confidentiality and materials
11.1 Everything the Client shares during the trajectory is treated as confidential.
11.2 Templates, workbooks, presentations and other materials remain the intellectual property of I support creatives. The Client may use them for their own business, but may not share, resell or publish them.
12. Liability
12.1 I support creatives is only liable for its own serious or intentional error.
12.2 I support creatives is never liable for indirect or consequential damage, such as loss of clients, revenue, profit or data.
12.3 Liability is in any case limited to the price paid for the trajectory concerned.
13. Privacy
I support creatives processes personal data only for delivering the trajectory and for invoicing, in line with the GDPR and the privacy policy at https://www.isupportcreatives.com/privacystatement.
14. Validity and changes
If a provision of these terms is invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is replaced by a valid provision that comes as close as possible to its purpose. Changes to an agreement are only binding when confirmed in writing by I support creatives.
15. Applicable law and disputes
These terms and all agreements with I support creatives are governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of Ghent, without prejudice to the mandatory rules that protect consumers.